Privacy Policy

At 3aiasia ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI image generation platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account information (name, email address, password)
• Profile information (company name, job title, profile picture)
• Payment information (processed securely through third-party payment processors)
• Communications with us (support tickets, emails, feedback)
• Content you create using our services (text prompts, generated images)

1.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data (error reports, performance metrics)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing your transactions and managing subscriptions
• Improving and personalizing user experience
• Training and improving our AI models (unless you opt-out)
• Communicating with you about updates, offers, and support
• Detecting and preventing fraud, abuse, and security issues
• Complying with legal obligations and enforcing our terms
• Conducting research and analytics to improve our services

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, analytics, and customer support services.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, please contact us at privacy@3aiasia.com

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• SOC 2 Type II certification
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our platform.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

3aiasia Technologies Pte. Ltd.
PAYA LEBAR SQUARE
60 PAYA LEBAR ROAD #06-028
Singapore 409051
Email: privacy@3aiasia.com
Phone: +65 6950 0000

12. Jurisdiction-Specific Rights

12.1 GDPR (European Union)

If you are in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

12.2 CCPA (California)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information (note: we do not sell personal information).